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How to reach us for order questions, refunds under the 60-day guarantee, shipping updates or editorial corrections.
Orders, shipping status, returns and refunds are handled by the official JointBrex order desk, because that is where your order number and transaction live. The fastest route is the support contact printed on your order confirmation email.
| What you need | Where to go |
|---|---|
| Order status or tracking | Reply to your order confirmation email with your order number |
| Refund under the 60-day guarantee | Contact the order desk before day 60 from your purchase date |
| Change a shipping address | Contact the order desk immediately — before the order ships |
| Product or label questions | support@jointtsbrex.com |
| Editorial correction on this site | support@jointtsbrex.com with the page URL |
support@jointtsbrex.com
We aim to reply within one business day, Monday to Friday. Include your order number where relevant — it roughly halves the time to resolution.
Orders ship in plain packaging with no product description on the outside, and support correspondence uses a neutral subject line.
The most common question we receive is “how long until it works?”. The honest answer is on our how it works page: joint nutrients build gradually, and most people judge the full effect at 6 to 8 weeks of consistent use.